At We Care Labs & Diagnostic Center, we respect your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.
We may collect the following information: Full name, Phone number, Email address, Date of birth, Gender, Address, Medical and laboratory information, Appointment and booking details, and Information submitted through contact forms.
Your information may be used to: Schedule and manage appointments, Process laboratory tests and reports, Provide customer support, Communicate test updates and notifications, Improve our services and patient experience, and Comply with legal and regulatory requirements.
We take appropriate security measures to protect your personal and medical information from unauthorized access, disclosure, alteration, or misuse. Access to patient information is restricted to authorized personnel only.
All laboratory reports and medical records are treated as confidential. Reports are only provided to the patient, authorized representatives, or healthcare providers as permitted by the patient or required by law.
If you access reports through our online portal, you are responsible for keeping your login credentials secure. We recommend not sharing your account information with others.
Our website may use cookies and analytics tools to improve website performance and user experience. These tools help us understand how visitors use our website but do not collect sensitive medical information.
We may use trusted third-party service providers for website hosting, appointment management, email communication, and payment processing. These providers are required to maintain the confidentiality and security of your information.
We do not sell, rent, or trade your personal information to third parties. Information may only be shared when: Required for laboratory testing and healthcare services, Required by law or legal authorities, and Authorized by the patient.
Patient information and laboratory records may be retained for the period required by applicable laws, regulations, and professional healthcare standards.
You may request to: Access your personal information, Correct inaccurate information, Update your contact details, and Inquire about how your information is used.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated revision date.
